Return Policy

At PerfectPicks, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and exchanges under the conditions below.

1. Eligibility for Returns

  • You can return items within 14 days of receiving your order.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Gift items, personalized products, and perishable items are not eligible for return.

2. How to Return an Item

  1. Contact our customer service team at:
    Email: info@perfectpicks.co
    Phone: +49 151 46482926

  2. Provide your order number and reason for the return.

  3. We will provide return instructions and a shipping address.

  4. Ship the item back using a trackable shipping method.

Note: Customers are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

  • Once we receive your returned item and verify its condition, your refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable unless the return is due to our error (defective or incorrect item).

4. Exchanges

  • Exchanges are possible for items of equal value, subject to availability.

  • Contact info@perfectpicks.co to arrange an exchange.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 7 days of delivery.

  • Provide a photo of the damage and your order number.

  • We will offer a replacement or full refund.

6. Contact Us

If you have any questions about returns or refunds, reach out:

Email: info@perfectpicks.co
Phone: +49 151 46482926

✅ This Return Policy is customer-friendly, clear, and ready for Shopify.